Privacy Policy

1. Introduction

DoorDing ApS ("DoorDing", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our products and services, visit our website, or interact with us.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Danish data protection legislation.

2. Data Controller

The data controller responsible for your personal data is:

DoorDing ApS
Copenhagen, Denmark
Email: privacy@doording.dk

3. What Data We Collect

We may collect the following categories of personal data:

• • Account data: Name, email address, phone number, and address when you create an account or contact us.
• • Access data: Door access logs, digital key usage, and timestamps for security and audit purposes.
• • Video data: Video call recordings (only when explicitly enabled by the property owner) for security purposes.
• • Device data: IP address, browser type, operating system, and device identifiers for service operation and troubleshooting.
• • Usage data: How you interact with our app and services, for product improvement.

4. How We Use Your Data

We process your personal data for the following purposes:

• • To provide and operate our access control services
• • To manage your account and digital keys
• • To maintain security and access logs
• • To respond to your inquiries and provide customer support
• • To improve our products and services
• • To comply with legal obligations

5. Legal Basis

We process your data based on: (a) contractual necessity — to provide the services you have requested; (b) legitimate interest — for security, fraud prevention, and service improvement; (c) consent — for optional features such as video recording and marketing communications; and (d) legal obligation — where required by law.

6. Data Storage & Security

All personal data is stored in EU-based data centers. We employ industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits. Video calls are end-to-end encrypted.

7. Data Sharing

We do not sell your personal data. We may share data with: trusted service providers who assist in operating our services (bound by data processing agreements); property owners or managers who have legitimate access to building access logs; and authorities when required by law.

8. Data Retention

We retain personal data only as long as necessary for the purposes described above, or as required by law. Access logs are retained for a maximum of 12 months. Account data is deleted within 30 days of account closure.

9. Your Rights

Under GDPR, you have the right to:

• • Access your personal data
• • Rectify inaccurate data
• • Request erasure of your data
• • Restrict or object to processing
• • Data portability
• • Withdraw consent at any time

To exercise these rights, contact us at privacy@doording.dk.

10. Cookies

Our website uses essential cookies to ensure proper functionality. We do not use tracking or advertising cookies. For more details, see our cookie notice.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

12. Contact & Complaints

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at privacy@doording.dk. You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet).